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Handling Conflicts in the New Normal: Building Trust and Sensitivity

November 9, 2020 @ 10:00 am - November 10, 2020 @ 4:00 pm

Why join the workshop?

Conflicts are inevitable in the workplace. That’s a fact. But how we handle our conflicts are well within our control and the success of these resolutions is dependent on our attitude towards conflicts and relationships.

Every self-improvement initiative begins with self-awareness. The workshop commences with some self-awareness activities to identify our tendencies toward a particular conflict management style.  Knowledge of the 5 conflict management styles based on Thomas-Kilmann’s framework on Conflict Modes and their appropriate applications to certain scenarios will be discussed and practiced. Participants will be able to identify their strengths in handling these types of situations, as well as reflect on areas of their communication that need to be toned down or highlighted more.

From self-awareness, participants will be led into relationship-building through helpful points to handling conflicts. The group will be guided into a special activity of meaningful dialogues to exercise their empathy and sensitivity to others. The workshop will provide a safe, non-intimidating place for openness and genuine care and respect for others.

The workshop ends with individual resolutions (and group resolutions, if they apply) toward improved management of conflicts and relationships within the workplace.

Outline:

  • Identify their individual tendencies toward a particular conflict management style depending on their (1) assertiveness, the extent to which the individual attempts to satisfy his or her own concerns, and (2) cooperativeness, the extent to which the individual attempts to satisfy other people’s concerns. The 5 conflict-handling modes are (Thomas-Kilmann):

    • Competing

    • Collaborating

    • Compromising

    • Accommodating

    • Avoiding

  • Identify the benefits and challenges of each of the 5 conflict-handling modes and determine their appropriate applications and communication styles in various situations

  • Learn helpful and practical guides to handling conflicts

    • Empathy vs. running assumptions and hasty generalizations of others

    • Effective Communication

      • Tone of voice

      • Non-verbal cues

      • “I” vs. “You” statements (assertive vs. aggressive language)

      • “Should”

      • Rephrasing attacking statements into proactive statements

    • Active Listening and Empathetic Dialogue

  • Engage in meaningful dialogue to exercise and promote empathy and sensitivity for relationship-building (or relationship-deepening) and peace-keeping

  • Commit to individual resolutions (and group resolutions, if they apply) toward improved management of conflicts and relationships

Methodology:

  • The program will be live/synchronous. The resource person will be speaking real-time (not recorded) to the participants discussing topics, facilitating activities for engagement and answering questions for clarity. Each session will have breaks every 45 minutes to 1 hour. 
  • The program will also have an output as proof of learning. 
  • Class size will be limited to a maximum of 20 participants so concerns of each participant can easily be addressed.

Who should attend:

The workshop is ideal for supervisors/ managers who lead a team. HR professionals will also benefit from this workshop so they can aid teams and leaders in conflict situations.

Program Schedule:

Day 1

10:00am – 12:00nn

2:00pm – 4:00pm

Day 2

10:00am – 12:00nn

2:00pm – 4:00pm

Introductory Rate:

Php 4,480 (Php 4,000 plus 12% VAT)

Details

Start:
November 9, 2020 @ 10:00 am
End:
November 10, 2020 @ 4:00 pm
Event Category:
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INQUIRER ACADEMY

2nd floor, Inquirer Academy Building
cor. Ponte St., 4168 Chino Roces Ave, Makati, 1204 Metro Manila
+63 945 215 8935 / (02) 8834-1557 / 8771-2715

GET UPDATES

Be one of the first to learn about our upcoming courses. Subscribe now!

INQUIRER ACADEMY

2nd floor, Inquirer Academy Building
cor. Ponte St., 4168 Chino Roces Ave, Makati, 1204 Metro Manila
+63 945 215 8935 / (02) 8834-1557 / 8771-2715